FAQs

Frequently Asked Questions

Online Orders

What is your policy on returns processing due to Covid-19?

All Drybar.com purchases can be returned to our warehouse for processing. In an effort to protect our warehouse Team Members, all incoming packages will be held in quarantine for a total of 7 business days in accordance with the recommendation of US Department of Health & Human Services guidelines. We appreciate your patience during this difficult time. For information regarding how to return a product, click here.

How do I change or cancel my order?

Due to the speed of our fulfillment processing, we are not able to modify or cancel your order. All orders are of course eligible for a full refund within 30 days per our Return Policy. Click here to read our return policy.

Do you offer price adjustments?

If an item has gone on sale on drybar.com or received a price change within 14 days of your purchase date, we will honor the price adjustment. Please email DrybarCustomerService@helenoftroy.com with the order details to receive a price adjustment. For purchases made after a sale has ended, no price adjustments will be honored.
Purchases made in-store during online-only sales are not eligible for price adjustment, and vice versa. To view our return policy, click here.

When will I receive my order?

We do our best to process orders placed by 12:00 noon Eastern Time, Monday through Friday, on the same day. Orders received after that time or on the weekend will be processed the next business day, with the exception of holiday or high-volume timeframes. Once an order has been processed and shipped, it typically takes 5-7 business days to arrive using UPS Ground shipping, depending on the destination.

Expedited orders using Two-Day or Overnight delivery should arrive the designated number of business days after being shipped. Saturday and Sunday delivery is not available. Note that orders containing aerosols cannot be shipped overnight or via expedited air service.

Orders ship from Dallas, Texas.

How do I check the status of my order?

You can track your shipment using the tracking number provided in your shipping confirmation email. If you don't receive your shipment confirmation within 2 business days from the time you place your order, please reach out to DrybarCustomerService@helenoftroy.com.

How much do you charge for shipping?

Ground Shipping: FREE
Two-Day Shipping: $15.00*
Overnight Shipping: $25.00*

*Orders containing aerosols cannot be expedited.

Will I be charged sales tax on online orders?

Drybar charges sales and use tax according to federal, state and local government guidelines. Tax is calculated based on shipping address.

Do you ship to P.O. boxes?

We are able to ship to P.O. boxes in the continental U.S. via USPS Ground shipping only. Orders to P.O. Box addresses are not eligible for expedited shipping. Please be sure to select the Ground Shipping option during checkout. At this time, we don't offer USPS shipping to Alaska, Puerto Rico, or Hawaii.

Do you ship to APO/FPO addresses?

Unfortunately, we are unable to ship to APO/FPO addresses.

Do you ship to Alaska, Hawaii, or U.S. territories?

At this time, we do not ship orders outside of the continental United States. This includes but is not limited to American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, Alaska, Hawaii, and the U.S. Virgin Islands.

Do you ship internationally?

At this time, we do not ship orders outside of the continental United States. This includes but is not limited to American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, Alaska, Hawaii, and the U.S. Virgin Islands.

What if my Drybar.com order arrived damaged?

Drybar will gladly replace any products ordered on drybar.com that were delivered to you damaged. Please contact DrybarCustomerService@helenoftroy.com with images of your package and your order information. Any queries sent after 7 business days will be ineligible for replacement.

What if my Drybar package is lost?

If your product shipment tracking via UPS or USPS displays no movement or displays delivered and has not been delivered, please reach out directly to the shipment company to start a claim under the tracking number for your order. Once the claim has been resolved, Drybar will either replace or refund your order. For any questions, please reach out to our team at DrybarCustomerService@helenoftroy.com with your order information.

What is Drybar's Auto Replenishment program?

Click here to learn more about auto replenishment

What is the maximum quantity allowed for purchase on thedrybar.com?

Purchases are limited to quantities of 5 of each tool (including kits and bundles that contain a tools) and quantities of 10 of each styling product or accessory. To inquire about a larger order, please email DrybarCustomerService@helenoftroy.com.

Tools & Products

How do I use my Drybar hot tool internationally?

Most Drybar tools are intended for use only in the U.S. and Canada with a standard 120V/60Hz power supply.

The following tools SHOULD NOT be used outside of the U.S. and Canada, even with a voltage converter or transformer:

  • The Double Shot Blow-Dryer Brush
  • Buttercup Blow-Dryer
  • The 3-Day Bender Curling Iron
  • The Tress Press Straightening Iron
  • The Wrap Party Styling Wand

The following travel tools CAN be used internationally with a plug adaptor:

  • Baby Buttercup Travel Blow-Dryer
  • The Tiny Tress Press Detailing Iron
  • The Baby Brush Crush Mini Heated Straightening Brush

Failure to follow these guidelines will void the warranty. For more information, please visit www.thedrybar.com/warranty.

Are Drybar products cruelty-free or tested on animals?

Drybar products are never tested on animals. All products meet the Leaping Bunny standard and are certified cruelty-free.

Are Drybar products TSA approved?

All mini/travel size products are under 3 ounces and TSA approved!

What if I have a problem with my Drybar tool, do you have a warranty program?

All Drybar tools have a limited two-year warranty. Click here for more warranty information.

How do I return my Drybar purchase?

Please click here to see our return policy and instructions.

What if my product doesn't work anymore?

Please contact DrybarCustomerService@helenoftroy.com with your purchase receipt and the issue you're experiencing so our team can assist you

In-Shop Services

How much is a blowout?

The price of a blowout varies by market. Click here to see a full list of prices by visiting our Services page and clicking on your state.

How long does a blowout take?

The average blowout takes 45 minutes, but can take more or less time depending on your desired results!

What's your cancellation policy?

You may cancel up to 2 hours before the start of your appointment. By entering your credit card information at the time of booking, you agree to accept a $20 cancellation fee if you cancel within 2 hours of the start of your appointment or do not show up. For parties or groups of six or more, 50% of the total cost is charged when the group cancels within 24 hours of booking, and 100% of total cost is charged when the group cancels within 2 hours of booking.

Will my hair be washed during my appointment?

Yes! Your hair will be washed at no charge. For Uptini services, we do not advise having your hair washed during your appointment but we'll of course accommodate a wash if you prefer!

What's your extensions policy?

While we happily service clients with extensions, Drybar is not responsible for extensions that come loose or are damaged during the wash or blowout. We recognize that extensions are expensive and delicate; we will be as careful as possible in handling them, however we simply cannot assume responsibility if they come out or are damaged as a result of a Drybar service. To accommodate for the extra time extensions take to style, Drybar will charge $20 to all clients with "sewn-in", "tape-in", "beaded-in" and "clip-in" extensions.

If I ask my stylist to put my hair up in a bun or ponytail, is that a blowout or uptini?

We consider buns and ponytails an ''Uptini'' service and it is priced accordingly.

Can I bring in my wig to be washed, dried, and styled? Is there a fee?

Yes, we'd love to wash and style your wig! We do consider this a blowout service.

Can I book an appointment for just a braid?

It depends! You can book an Uptini for a full braid service or add a braid to any blowout for $10 per braid. We're unable to book an appointment for just a braid without a blowout or Uptini service. For Dry Styling braid services, please see the DRY STYLING section further down on this page.

Are the drinks complimentary?

Absolutely! We're not able to serve alcohol at all of our locations due to local laws but do serve a complimentary glass of water, tea or coffee with any blowout and a glass of complimentary white wine or champagne at select locations.

I have sensitive skin and can only use certain products. Can I bring them with me for my appointments?

In order to keep our locations as safe as possible for our team and clients, no outside products will be allowed in our shops. We appreciate your understanding.

Please note that all Drybar products are paraben, phthalate and sulfate free. Many of our products are also gluten free, so feel free to check with your stylist or give us a ring if you want more information on any of our products. Also, here are lists of our products online to see which are formulated without specific ingredients:

Is gratuity included in the cost of a service?

Gratuity is not included in the cost of your service, however, it is at your discretion as a client.



DRY STYLING

What is a dry style?

A dry style is one of our signature looks executed on dry hair! Instead of using our personalized blowout techniques, we use an assortment of our hot tools and products to get you to your desired look.

How much does it cost?

A dry style costs $25. Feel free to add braids to your look for $10 each! Our extension policy does apply to any dry style services.

How long does it take?

A dry style at Drybar typically takes 20 minutes or less.

Can I book a dry style service?

Yes! You can now book a dry style service at any Drybar location.

Do you take walk-ins?

We welcome walk-ins and always do our very best to accommodate walk-ins at any of our Drybar locations.

Should I have dry or wet hair for a dry style?

We are only able to offer a dry style on dry hair. Not to fear – if you arrive with wet hair, we would be more than happy to check availability for a full-service blowout!

Does my hair need to be clean?

Clean hair is great, but if it's not, we have a lineup of Detox Dry Shampoos and Dry Conditioners we can use to freshen it up.

What if I have extensions?

If you bring clip-ins or have extensions already in, it is an additional $20 - just like our blowouts.

While we happily service clients with extensions, Drybar is not responsible for extensions that come loose or are damaged during the wash or blowout. We recognize that extensions are expensive and delicate; we will be as careful as possible in handling them, however we simply cannot assume responsibility if they come out or are damaged as a result of a Drybar service. To accommodate for the extra time extensions take to style, Drybar will charge $20 to all clients with ''sewn-in,'' ''tape-in,'' ''beaded-in,'' and "clip-in" extensions.

Is an Updo a dry style?

Drybar Uptinis are priced separately. We consider buns and ponytails to be an Uptini service, but we recommend getting a consultation with your stylist to determine price.

What if I just want a braid (or two)?

If you want one or two braids without any styling (using hot tools) it will be $25. If you want 3+ braids, it will be $10 per braid. If you want to add a braid to a Look, it is an additional $10. If the braid is more involved, and includes pinning, incorporating it into another look, etc., ask your stylist for a pricing consultation.

I accidentally booked a dry style, but I really want a blowout, what should I do?

Uh-oh! You may have to wait a little bit to be seen, but we will do our very best to accommodate you for a full blowout.

Memberships, Gift Cards & Other Questions

How do I replace a lost or stolen gift card or coaster?

Drybar gift cards and gift coasters will be sent to you in an activated state and will be ready to use upon receipt. Therefore, they should be treated like cash. Lost or stolen cards/coasters cannot be replaced. Unused balances on gift cards cannot be redeemed for cash, but they never expire.

I notice you no longer sell gift coasters but received one as a gift. Am I still able to redeem it?

Drybar gift coasters are not redeemable online but they are redeemable in Drybar shops and do not expire. We will continue to accept them!

How do I check my balance on a gift card or coaster?

Call us at (877) 379-2279 to check the balance of an existing gift coaster or gift card. Unfortunately, we cannot reload gift card balances via phone.

Where can I use my Barfly membership benefits?

Your membership benefits can be redeemed at any Drybar location except our Canada location.

How can I cancel or suspend my membership?

You can request to pause or cancel your membership anytime by clicking here. Please note it will take 1-2 business days to process your request. Immediate cancellations can be made by giving us a call at (877) 379-2279.

Need to update your Barfly membership credit card or billing information?

Call us at (877) 379-2279 and we'll gladly update your billing information.

How can I opt-in to receive text message appointment notifications and offers?

Find out more about Drybar's SMS Text Message program here.

How do I resume my membership?

To resume or cancelled membership, a request can be made by visiting us at any Drybar location or by calling us at (877) 379-2279.
*Please allow 24-48 business hours for request to process through our membership team.

How do I update my credit card information that is linked to my membership?

To update your credit card information, a request can be made by visiting us at any Drybar location or by calling us at (877) 379-2279.
*Please allow 24-48 business hours for request to process through our membership team.

NEED HELP FAST?

REGARDING AN APPOINTMENT, MEMBERSHIP OR OTHER SERVICE-RELATED ISSUE, CALL US AT (877) 379-2279

FOR ALL PRODUCT-RELATED QUESTIONS, PLEASE CALL US AT (800) 646-4479.