FAQs

Frequently Asked Questions

Orders/Shipping

How do I change or cancel my order?

Due to our fast fulfillment processing, we unfortunately may not be able to modify or cancel your order unless you contact us immediately after it has been placed. 

Do you offer price adjustments?

If the price has changed within 14 days of your order date, we will honor a price adjustment. Please email onlineorders@thedrybar.com to process the adjustment.

When will I receive my order?

We do our best to process orders placed by 12:00 noon Eastern Time, Monday through Friday, on the same day. Orders received after that time or on the weekend will be process the next business day, with the exception of Holiday or high volume timeframes. Once an order has been processed and shipped, it typically takes from 3-7 days to arrive using Ground shipping, depending on the destination. Expedited orders using Two-Day or Overnight delivery should arrive the designated number of business days after being shipped. Saturday and Sunday delivery is not available. Note that orders containing aerosols cannot be shipped overnight or via expedited air service. Deliveries to eligible addresses outside the continental United States (see below) may take longer.

**Holiday orders placed after Thursday, December 15th cannot be guranteed for 12/24 delivery and may arrive after 12/26 (subject to UPS and USPS delivery schedules).

How much do you charge for shipping?

Ground Shipping: $5.00 for orders under $50.00 in merchandise value
FREE for orders $50.00 and over
Two-Day Shipping: $15.00*
Overnight Shipping: $25.00*

*Orders containing aerosols cannot be expedited.

Will I be charged sales tax?

Drybar charges sales and use tax according to federal, state and local government guidelines. Tax is calculated based on the shipping address.

Do you ship to P.O. boxes?

Yes, we are able to ship to P.O. boxes via USPS Ground shipping only. Orders to such as addresses are not eligible for expedited shipping. Please be sure to select only the Ground shipping option during checkout.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses via USPS Ground Shipping only. Select from “Armed Forces Americas”, “Armed Forces Europe” or “Armed Forces Pacific” as appropriate during checkout. Orders to such addresses are not eligible for expedited shipping and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied upon the delivery of their orders and for all charges related to returning products to Drybar, if necessary.

Do you ship internationally?

This website accepts orders to be shipped to the following overseas U.S. territories: American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Orders to these locations are not eligible for expedited shipping and may take longer to arrive than the listed delivery times.

Unfortunately, at this time, we do not ship orders from thedrybar.com internationally.

How do I check the status of my order?

You can track your shipment via the UPS.com website using the Tracking Number provided in your shipping confirmation message. What if I have a problem with a Drybar blow-dryer or hair iron?

If you are experiencing problems with an item under warranty, please CLICK HERE.

How do I make a return?

Please review our Refund/Returns policy. CLICK HERE.

What is the maximum quantity allowed for purchase on thedrybar.com?

We currently limit purchase to quantities of 5 for each Tool (including kits and bundles that contain a Tool), and quantities of 25 for each Styling Product, accessory, and liquid only kits. To inquire about placing a corporate or large order, please email onlineorders@thedrybar.com.

Tools

How do I use my Drybar hot tool internationally?

Drybar hot tools are intended for use only in the U.S. and Canada (they should only be used with 120V/60Hz power supplies). Please do not try to use transformers, voltage converters, or plug adapters with these products internationally or with alternative power supplies. Failure to follow these guidelines will void the warranty.

Products

Are Drybar products cruelty-free or tested on animals?

Drybar products are never tested on animals. All products meet the Leaping Bunny standard & are certified cruelty-free.

Other Questions

I heard about an online promotion on the Ellen Degeneres show. How does it work?

Spend $150 on www.thedrybar.com and receive $50 off when you enter promo code 'ELLEN' at checkout.  Offer only applies to the purchase of products and tools between December 6, 2016 and December 19, 2016.  Offer may not be used on gift cards, services, memberships or rainchecks or on products purchased at a Drybar location.  Discount does not apply to previously purchased items.  Discount will be applied before taxes and shipping are calculated.

How do I replace a lost or stolen gift card or coaster?

Drybar gift cards and gift coasters will be sent to you in an activated state and will be ready to use upon receipt. Therefore, they should be treated like cash. Lost or stolen cards/coasters cannot be replaced. Unused balances on gift cards cannot be redeemed for cash, but they never expire.

I notice you no longer sell gift coasters but received one as a gift. Am I still able to redeem it?

Drybar gift coasters are redeemable in shop & do not expire. We will continue to accept them!

How do I check my balance on a gift card or coaster?

Call us at 877-379-2279 to check the balance of an existing gift coaster or gift card. Unfortunately, we cannot reload gift card balances via phone.

 

Please feel free to contact us at 877-379-2279 with any other questions. We’re here to help you!

Need help fast? Call us at (877) 379-2279