How Can We Help You?

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Need Help? We're here for you! Just choose from one of the options below for a quick answer.

 

 
Order Cancellations

Due to the nature of our fulfillment processing, we unfortunately are not able to modify or cancel your order. All orders are of course eligible for a full refund within 60 days of purchase per our Return Policy. To read our Return Policy, click here.

Order Status

You can track your shipment via the UPS.com website using the Tracking Number provided in your shipment confirmation email. If you don't receive your shipment confirmation within (2) business days from the time you place your order, please reach out to DrybarCustomerService@helenoftroy.com.

Order Delivery

Orders arrive to the shipment destination within 5 to 7 business days of the date of shipment.

Gift Card in Order

All orders ship from our warehouse, but gift cards ship separately from our California Support Center – you will receive it in a different package.

Price Adjustment

If an item has gone on sale or received a price change within 14 days after your purchase date, we will honor the price adjustment. Please email DrybarCustomerService@helenoftroy.com with the order details to receive a price adjustment. For purchases made after a sale has ended, no price adjustments will be honored. Purchases made in-store during online-only sales are not eligible for price adjustment, and vice versa.

Is there sales tax?

Drybar charges sales and use tax according to federal, state and local government guidelines. Tax is calculated based on shipping address.

P.O. Boxes

We are able to ship to P.O. boxes in the continental U.S. via USPS Ground shipping only. Orders to P.O. box addresses are not eligible for expedited shipping. Please be sure to select the Ground shipping option during checkout. At this time, we don't offer USPS shipping to Alaska, Puerto Rico, or Hawaii.

APO/FPO Addresses

Unfortunately, we are unable to ship to APO/FPO addresses.

International Shipping

At this time, we do not ship orders outside of the continental United States. This includes but is not limited to American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands. Palau, Puerto Rico, Alaska, Hawaii, and the U.S. Virgin Islands.

Expedited Shipping

Orders take 24-48 business hours to process. If expedited shipping is selected, the order will ship either second-day air or overnight once the order has been processed.

* Orders containing aerosols cannot be sent via airfreight, so expedited delivery is not optional with these products.

Does Drybar have an auto replenishment program?

We do have an auto-replenishment program! To learn more about auto-repenishment, click here.

Can I use my Drybar tool internationally?

Most Drybar tools are intended for use only in the U.S. and Canada with a standard 120V/60Hz power supply.

The following tools SHOULD NOT be used outside of the U.S. and Canada, even with a voltage converter or transformer:

  • The Double Shot Blow-Dryer Brush
  • Buttercup Blow-Dryer
  • The 3-Day Bender Curling Iron
  • The Tress Press Straightening Iron
  • The Wrap Party Styling Wand
The following travel tools CAN be used internationally with a plug adaptor:
  • Baby Buttercup Travel Blow-Dryer
  • The Tiny Tress Press Detailing Iron
  • The Baby Brush Crush Mini Heated Straightening Brush

Failure to follow these guidelines will void the warranty. For more information, please visit www.thedrybar.com/warranty.

Are Drybar products cruelty free?

Drybar products are never tested on animals. All products meet the Leaping Bunny standard & are certified cruelty free.

Are Drybar products TSA approved?

All mini/travel size products are TSA approved!

Are any of your products gluten free?

We do have gluten free products! You can see all Drybar gluten free products here.

What's the Cancellation Policy?

You may cancel up to 2 hours before the start of your appointment. By entering your credit card information at the time of booking, you agree to accept a $20 cancellation fee if you cancel within 2 hours of the start of your appointment or do not show up. For group appointments of six or less, your card will be charged for any in the party who cancel within 2 hours or do not show up. For groups of more than six, please reference your Parties contract.

Will my hair be washed during my appointment?

Yes! Your hair will be washed at no charge. For Uptini services, we do not advise having your hair washed during your appointment but we'll of course accommodate a wash if you prefer!

What's your extensions policy?

While we happily service clients with extensions, Drybar is not responsible for extensions that come loose or are damaged during the wash or blowout. We recognize that extensions are expensive and delicate; we will be as careful as possible in handling them, however we simply cannot assume responsibility if they come out or are damaged as a result of a Drybar service. To accommodate for the extra time extensions take to style, Drybar will charge $20 to all clients with "sewn-in", "tape-in", "beaded-in" and "clip-in" extensions.

Are buns and ponytails an uptini?

We consider buns and ponytails an Uptini service!

Can I bring my wig in to be washed/styled?

Yes, we'd love to wash and style your wig! We do consider this a blowout service.

Can I book an appointment for just a braid?

It depends! You can book an Uptini for a full braid service or add a braid to any blowout for $10 per braid. We're unable to book an appointment for just a braid without a blowout or Uptini service.

Are the drinks complimentary?

Absolutely! We're not able to serve alcohol at all of our locations due to local laws but do serve a complimentary glass of water, tea, or coffee with any blowout and a glass of complimentary white wine or champagne at select locations.

What type of credit cards do you accept?

We accept any credit card that is accepted worldwide. At this time, we do not accept pre-paid international cards.

Can I bring in my own products for my appointment?

In order to keep our locations as safe as possible for our team and clients, no outside products will be allowed in our shops. We appreciate your understanding.

How much is a blowout?

Blowouts are priced at either $45 or $49 depending on market. Click here for more info on a location near you.

Is gratuity included in the price of a service?

Gratuity is not included in the price of a service.

How do I replace a lost or stolen gift card or gift coaster?

Drybar gift cards and gift coasters are sent to you in an activated state and are ready to use upon receipt. Therefore, they should be treated like cash. Lost or stolen cards/coasters cannot be replaced. Unused balances on gift cards cannot be redeemed for cash, except where required by law, but they never expire.

Are gift coasters still redeemable?

Drybar gift coasters are not redeemable online, but they are redeemable in Drybar shops do not expire. We will continue to accept them!

How do I check my balance on a gift card/coaster?

Call Drybar Client Services at (877) 379-2279 to check the balance of an existing gift coaster or gift card. Unfortunately, we cannot reload gift card balances via phone.

How can I cancel my membership?

You can request to cancel your membership anytime by giving Drybar Client Services a call at (877) 379-2279. Please note it will take 1-2 business days to process your request.

How do I resume my membership?

You can resume your membership by emailing us at buttercup@thedrybar.com. If you previously cancelled your membership, you can sign up for it again at https://www.thedrybar.com/membership.

How do I update my credit card information that is linked to my membership?

To update your credit card information, a request can be made by visiting any Drybar location or by calling us at (877) 379-2279.

*Please allow 24-48 business hours for request to process through our membership team.

How do I reset my password?

You can reset your password by clicking here.

My app isn't working!

Oh no! Please delete the App and redownload it to reset the app and get it working again. This should reset it and get it working again.

Can I have more than one email address tied to my account?

Our booking system only allows for one email address to be tied to the account.