How Can We Help You?

We're Hair To Help

Need Help? We're here for you! Just choose from one of the options below for a quick answer.

 

 
Order Cancellations

Due to our fast fulfillment processing, we unfortunately are not able to modify or cancel your order. All orders are of course eligible for a full refund within 30 days per our Return Policy. To read the policy, click here.

Order Status

You can track your shipment via the UPS.com website using the Tracking Number provided in your shipping confirmation message. If you don't receive your shipment confirmation within (2) business days from the time you place your order, please reach out to [email protected].

Order Delivery

Orders arrive to the shipment destination within 5 to 7 business days of the date of shipment.

Gift card in order

All orders ship from our warehouse, but gift cards ship separately from our office in Irvine -- you will receive it in a different package.

Returns

Drybar in-shop purchases may be returned to any drybar location within 30 days with proof of purchase. All online orders can also be returned to any drybar location or via mail within 30 days and with proof of purchase.

Please view our full return policy by clicking here.

Price adjustment

If the price has changed within 14 days of your order date, we will honor a price adjustment. Please email [email protected] to process the adjustment.

Is there sales tax?

Drybar charges sales and use tax according to federal, state and local government guidelines. Tax is calculated based on the shipping address.

P.O. Boxes

Yes, we are able to ship to P.O. boxes in the continental U.S. via USPS Ground shipping only. Orders to such as addresses are not eligible for expedited shipping. Please be sure to select only the Ground shipping option during checkout. At this time, we don't offer USPS shipping to Alaska, Puerto Rico, or Hawaii.

APO/FPO Addresses

Unfortunately, we do not at this time but we're working on it!

International Shipping

We are temporarily not accepting orders outside of the Continental U.S. We apologize for the inconvenience! This includes but not limited to American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, Alaska, Hawaii, and the U.S. Virgin Islands. We anticipate being able to ship again shortly. When we resume, orders to these locations are not eligible for expedited shipping and may take longer to arrive than the listed delivery times.

Unfortunately, at this time, we do not ship orders from thedrybar.com internationally.

Expedited Shipping

All orders take between 24-48 hours to process, if expedited shipping is selected, the order will ship either 2nd day air or overnight once the order has been processed.

* Any orders containing aerosols cannot be shipped via overnight delivery.

Can I use my Drybar tool internationally?

Drybar hot tools are intended for use only in the U.S. and Canada (they should only be used with 120V/60Hz power supplies) - with the exception of Baby Buttercup Travel Blow-Dryer. Please do not try to use transformers, voltage converters, or plug adapters with Buttercup Blow-Dryer, The 3 Day Bender Curling Iron, Tress Press Styling Iron, or The Wrap Party Styling Wand internationally or with alternative power supplies. Failure to follow these guidelines will void the warranty. For more information, visit www.drybar.com/warranty.

*For baby buttercup use, must switch voltage on tools in addition to using an adapter.

Are Drybar products cruelty-free?

Drybar products are never tested on animals. All products meet the Leaping Bunny standard & are certified cruelty-free.

Are Drybar products TSA approved?

All mini/travel size products are TSA approved!

Are any of your products gluten free?

We do have gluten free products! You can view them by clicking here.

What’s the cancellation Policy?

You may cancel up to 2 hours before the start of your appointment. By entering your credit card information at the time of booking, you agree to accept a $20 cancellation fee if you cancel within 2 hours of the start of your appointment or do not show up. For group appointments of six or less, your card will be charged for any in the party who cancel within 2 hours or do not show up. For groups of more than six, please reference your Parties contract.

Will my hair be washed during my appointment?

Yes! Your hair will be washed at no charge. For Uptini services, we do not advise having your hair washed during your appointment but we'll of course accommodate a wash if you prefer!

What's your extensions policy?

While we happily service clients with extensions, Drybar is not responsible for extensions that come loose or are damaged during the wash or blowout. We recognize that extensions are expensive and delicate; we will be as careful as possible in handling them, however we simply cannot assume responsibility if they come out or are damaged as a result of a Drybar service. To accommodate for the extra time extensions take to style, Drybar will charge $20 to all clients with "sewn-in", "tape-in", "beaded-in" and "clip-in" extensions.

Are buns and ponytails an uptini?

We consider buns and ponytails an Uptini service!

Can I bring my wig in to be washed/styled?

Yes, we'd love to wash and style your wig! We do consider this a blowout service.

Can I book an appointment for just a braid?

It depends! You can book an Uptini for a full braid service or add a braid to any blowout for $10 per braid. We're unable to book an appointment for just a braid without a blowout or Uptini service.

Are the drinks complimentary?

Absolutely! We're not able to serve alcohol at all of our locations due to local laws but do serve a complimentary glass of water, tea, or coffee with any blowout and a glass of complimentary white wine or champagne at select locations. In Las Vegas, we have a full service bar with delicious mixed cocktails for an added price. To view the menu, click here.

What type of credit cards do you accept?

We accept any credit card that is accepted worldwide. At this time, we do not accept pre-paid international cards.

Can I bring in my own products for my appointment?

Yes, we're ok with this! If you'd like to give our products a try, all are phthalate and sulfate free. Often times, our products are also gluten free so feel free to check with your stylist or give us a ring if you want more information on any of our products.

How much is a blowout?

The price of a blowout varies by market. To see a full list of prices, visit our services page here and click on your state.

Auto-Replenishment?

We do have an auto replenishment program! To learn more, click here.

How do I replace a lost or stolen gift card/coaster?

Drybar gift cards and gift coasters will be sent to you in an activated state and will be ready to use upon receipt. Therefore, they should be treated like cash. Lost or stolen cards/coasters cannot be replaced. Unused balances on gift cards cannot be redeemed for cash, but they never expire.

Are coasters still redeemable?

Drybar gift coasters are redeemable in shop & do not expire. We will continue to accept them!

How do I check my balance on a gift card/coaster?

Call us at 877-379-2279 to check the balance of an existing gift coaster or gift card. Unfortunately, we cannot reload gift card balances via phone.

How can I cancel or suspend my membership?

You can request to pause or cancel your membership anytime by clicking here. Please note it will take 1-2 business days to process your request.

How do I resume my Membership?

To resume a suspended or cancelled membership, a request can be made by visiting us at any drybar location or by calling us at 877-379-2279.

*Please allow 24-48 hours for request to process through our membership team.

How do I update my credit card information that is linked to my membership?

To update your credit card information, a request can be made by visiting us at any drybar location or by calling us at 877-379-2279.

*Please allow 24-48 hours for request to process through our membership team.

Auto-Replenishment?

We do have an auto replenishment program! To learn more, click here.

How do I reset my password?

You can reset your password by clicking here.

My app isn’t working!

Oh no! Please delete the App and redownload it to reset the app and get it working again.

Can I have more than one email address tied to my account?

Our booking system only allows for one email address to be tied to the account.